:root{--primary: #2563eb;--primary-dark: #1d4ed8;--primary-light: #eff6ff;--danger: #dc2626;--danger-light: #fef2f2;--danger-border: #fca5a5;--success: #16a34a;--success-light: #f0fdf4;--success-border: #86efac;--warning: #d97706;--warning-light: #fffbeb;--warning-border: #fcd34d;--bg: #f1f5f9;--surface: #ffffff;--border: #e2e8f0;--text: #1e293b;--text-muted: #64748b;--radius: 8px;--radius-sm: 4px;--shadow: 0 1px 3px rgba(0,0,0,.1), 0 1px 2px rgba(0,0,0,.06);--shadow-md: 0 4px 6px -1px rgba(0,0,0,.1), 0 2px 4px -1px rgba(0,0,0,.06)}*,*:before,*:after{box-sizing:border-box;margin:0;padding:0}body{font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,sans-serif;background:var(--bg);color:var(--text);min-height:100vh;font-size:14px}a{color:var(--primary)}button{cursor:pointer;font-family:inherit}.app{display:flex;flex-direction:column;min-height:100vh}.app-header{background:var(--primary);color:#fff;height:60px;padding:0 24px;display:flex;align-items:center;justify-content:space-between;position:sticky;top:0;z-index:200;box-shadow:var(--shadow-md)}.header-brand{display:flex;align-items:center;gap:10px}.brand-icon{font-size:1.4rem}.brand-name{font-size:1.1rem;font-weight:700;letter-spacing:-.02em}.header-nav{display:flex;align-items:center;gap:8px}.nav-btn{padding:6px 14px;border:1px solid rgba(255,255,255,.35);background:transparent;color:#fff;border-radius:var(--radius);font-size:.875rem;font-weight:500;transition:background .15s;display:flex;align-items:center;gap:6px}.nav-btn:hover,.nav-btn.nav-active{background:#ffffff2e}.nav-btn-new{background:#fff;color:var(--primary);border-color:#fff;font-weight:600}.nav-btn-new:hover{background:#f1f5f9}.nav-badge{background:var(--danger);color:#fff;border-radius:10px;padding:1px 6px;font-size:.7rem;font-weight:700}.alert-banner{background:var(--danger);color:#fff;padding:10px 24px;border-bottom:2px solid #b91c1c}.alert-banner-header{display:flex;align-items:center;gap:10px;font-size:.875rem;font-weight:700;margin-bottom:6px}.alert-count{background:#0003;border-radius:10px;padding:1px 8px;font-size:.75rem;font-weight:600}.alert-pulse{display:inline-block;width:10px;height:10px;border-radius:50%;background:#fff;animation:pulse 1.4s ease-in-out infinite}@keyframes pulse{0%,to{opacity:1;transform:scale(1)}50%{opacity:.5;transform:scale(.85)}}.alert-list{display:flex;flex-direction:column;gap:4px}.alert-item{background:#0000002e;border-radius:6px;padding:7px 12px;display:flex;justify-content:space-between;align-items:center;font-size:.8rem}.alert-view-btn{background:#fff;color:var(--danger);border:none;padding:4px 10px;border-radius:4px;font-size:.75rem;font-weight:600;white-space:nowrap;margin-left:12px}.alert-view-btn:hover{background:#fee2e2}.email-warning{background:#fef3c7;border-bottom:1px solid #fcd34d;color:#92400e;padding:8px 24px;display:flex;align-items:center;justify-content:space-between;font-size:.8rem}.email-warning code{background:#fde68a;padding:1px 4px;border-radius:3px}.email-warning-close{background:none;border:none;color:#92400e;font-size:1rem;padding:0 4px;line-height:1}.app-main{flex:1;padding:24px}.page-container{max-width:1100px;margin:0 auto}.page-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:20px;gap:12px}.page-title{font-size:1.4rem;font-weight:700;letter-spacing:-.02em}.page-subtitle{font-size:.875rem;color:var(--text-muted);margin-top:2px}.header-actions{display:flex;align-items:center;gap:8px}.breach-count{color:var(--danger);font-weight:600}.card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow);overflow:hidden}.card-header{padding:12px 18px;border-bottom:1px solid var(--border);background:#f8fafc}.card-title{font-size:.875rem;font-weight:600;color:var(--text)}.card-body{padding:16px 18px}.card-body.p-0{padding:0}.mb-16{margin-bottom:16px}.mb-20{margin-bottom:20px}.mt-12{margin-top:12px}.list-header{display:flex;justify-content:space-between;align-items:flex-start;margin-bottom:16px}.list-filters{display:flex;gap:8px;margin-bottom:14px;flex-wrap:wrap}.search-input{padding:7px 12px;border:1px solid var(--border);border-radius:var(--radius);font-size:.875rem;flex:1;min-width:200px;outline:none}.search-input:focus{border-color:var(--primary);box-shadow:0 0 0 3px #2563eb1a}.filter-select{padding:7px 10px;border:1px solid var(--border);border-radius:var(--radius);font-size:.875rem;background:#fff;outline:none}.ticket-table{width:100%;border-collapse:collapse;font-size:.875rem}.ticket-table th{text-align:left;padding:10px 12px;background:#f8fafc;border-bottom:1px solid var(--border);font-size:.75rem;font-weight:600;color:var(--text-muted);text-transform:uppercase;letter-spacing:.05em;white-space:nowrap}.ticket-table td{padding:11px 12px;border-bottom:1px solid var(--border);vertical-align:middle}.ticket-table tbody tr:last-child td{border-bottom:none}.ticket-row{transition:background .1s;cursor:pointer}.ticket-row:hover td{background:#f8fafc}.ticket-row.row-breached td{background:#fff5f5}.ticket-row.row-breached:hover td{background:#fee2e2}.ticket-id{font-family:monospace;color:var(--text-muted);font-size:.8rem;font-weight:600}.text-muted{color:var(--text-muted)}.text-sm{font-size:.8rem}.status-badge{display:inline-block;padding:3px 10px;border-radius:12px;font-size:.72rem;font-weight:600;text-transform:uppercase;letter-spacing:.04em;white-space:nowrap}.status-open{background:var(--primary-light);color:var(--primary)}.status-in-progress{background:var(--warning-light);color:var(--warning)}.status-resolved{background:var(--success-light);color:var(--success)}.sla-badge{display:inline-block;padding:3px 10px;border-radius:12px;font-size:.72rem;font-weight:600;white-space:nowrap}.sla-breached{background:var(--danger-light);color:var(--danger)}.sla-resolved{background:var(--success-light);color:var(--success)}.sla-urgent{background:var(--warning-light);color:var(--warning)}.sla-ok{background:#f0fdf4;color:var(--success)}.empty-state{text-align:center;padding:56px 20px}.empty-icon{font-size:2.5rem;margin-bottom:10px}.empty-title{font-size:1rem;font-weight:600;color:var(--text-muted)}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:14px}.form-group{display:flex;flex-direction:column;gap:5px}.form-group.mb-16{margin-bottom:16px}.form-group.has-error .form-input,.form-group.has-error .form-select{border-color:var(--danger)}.form-label{font-size:.875rem;font-weight:500}.required{color:var(--danger)}.form-hint{color:var(--text-muted);font-weight:400;font-size:.8rem}.form-error{color:var(--danger);font-size:.75rem}.form-input,.form-select,.form-textarea{padding:8px 10px;border:1px solid var(--border);border-radius:var(--radius-sm);font-size:.875rem;color:var(--text);background:#fff;outline:none;width:100%;transition:border-color .15s,box-shadow .15s;font-family:inherit}.form-input:focus,.form-select:focus,.form-textarea:focus{border-color:var(--primary);box-shadow:0 0 0 3px #2563eb1a}.form-input.error,.form-select.error{border-color:var(--danger)}.form-textarea{resize:vertical}.file-upload-area{border:2px dashed var(--border);border-radius:var(--radius);padding:20px;text-align:center;cursor:pointer;color:var(--text-muted);transition:all .15s}.file-upload-area:hover{border-color:var(--primary);background:var(--primary-light)}.upload-icon{font-size:1.5rem;display:block;margin-bottom:6px}.upload-hint{font-size:.75rem;margin-top:4px;color:var(--text-muted)}.file-list{display:flex;flex-wrap:wrap;gap:6px;margin-top:10px}.file-tag{background:var(--primary-light);color:var(--primary);padding:4px 10px;border-radius:12px;font-size:.75rem;display:flex;align-items:center;gap:6px}.file-tag button{background:none;border:none;color:var(--primary);font-size:.9rem;line-height:1;padding:0}.file-size{color:var(--text-muted);font-size:.7rem}.btn{display:inline-flex;align-items:center;gap:6px;padding:8px 16px;border-radius:var(--radius);font-size:.875rem;font-weight:500;border:1px solid transparent;transition:all .15s;white-space:nowrap}.btn:disabled{opacity:.6;cursor:not-allowed}.btn-primary{background:var(--primary);color:#fff;border-color:var(--primary)}.btn-primary:hover:not(:disabled){background:var(--primary-dark)}.btn-secondary{background:#fff;color:var(--text);border-color:var(--border)}.btn-secondary:hover{background:var(--bg)}.btn-ghost{background:transparent;color:var(--text-muted);border-color:transparent;padding-left:0}.btn-ghost:hover{color:var(--text)}.btn-danger{background:var(--danger);color:#fff;border-color:var(--danger)}.btn-danger:hover{background:#b91c1c}.btn-danger-outline{background:#fff;color:var(--danger);border-color:var(--danger-border)}.btn-danger-outline:hover{background:var(--danger-light)}.delete-confirm-text{font-size:.875rem;color:var(--danger);font-weight:500}.form-actions{display:flex;justify-content:flex-end;gap:8px;margin-top:20px;padding-top:16px;border-top:1px solid var(--border)}.detail-hero{display:flex;justify-content:space-between;align-items:flex-start;background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);padding:18px 20px;margin-bottom:20px;box-shadow:var(--shadow)}.detail-ticket-id{font-size:1.5rem;font-weight:700;font-family:monospace;color:var(--text)}.detail-customer{color:var(--text-muted);font-size:.875rem;margin-top:4px}.detail-layout{display:grid;grid-template-columns:1fr 1fr;gap:16px}.detail-col{display:flex;flex-direction:column;gap:0}.info-row{display:flex;justify-content:space-between;align-items:center;padding:9px 18px;border-bottom:1px solid var(--border);font-size:.875rem}.info-row:last-child{border-bottom:none}.info-label{color:var(--text-muted);font-weight:500}.info-value{font-weight:500;text-align:right;max-width:60%;word-break:break-all}.sla-info-box{border-radius:var(--radius);padding:14px 18px;text-align:right;min-width:200px}.sla-breached-box{background:var(--danger-light);border:1px solid var(--danger-border)}.sla-resolved-box{background:var(--success-light);border:1px solid var(--success-border)}.sla-ok-box{background:var(--primary-light);border:1px solid #bfdbfe}.sla-box-title{font-size:.8rem;font-weight:700;text-transform:uppercase;letter-spacing:.05em;color:var(--text-muted);margin-bottom:4px}.sla-breached-box .sla-box-title{color:var(--danger)}.sla-resolved-box .sla-box-title{color:var(--success)}.sla-ok-box .sla-box-title{color:var(--primary)}.sla-box-time{font-size:1.6rem;font-weight:800;line-height:1.1}.sla-breached-box .sla-box-time{color:var(--danger)}.sla-resolved-box .sla-box-time{color:var(--success)}.sla-ok-box .sla-box-time{color:var(--primary)}.sla-box-sub{font-size:.72rem;color:var(--text-muted);margin-top:2px}.resolution-display{display:flex;justify-content:space-between;align-items:center;background:var(--success-light);border:1px solid var(--success-border);border-radius:var(--radius);padding:10px 14px}.resolution-label{font-size:.8rem;color:var(--success);font-weight:500}.resolution-value{font-size:1.2rem;font-weight:700;color:var(--success)}@media(max-width:800px){.form-grid,.detail-layout{grid-template-columns:1fr}.detail-hero{flex-direction:column;gap:12px}.sla-info-box{text-align:left;min-width:0;width:100%}.app-main{padding:16px}}